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- <template>
- <div class="complaint">
- <div v-if="rowData">
- <div class="complaint-title">
- <div class="complaint-title-left"></div>
- <span class="complaint-title-right">投诉建议信息</span>
- </div>
- <p class="complaint-content">
- <span>
- <span class="complaint-content-left">所属社区:</span>
- <span class="complaint-content-right">{{ rowData.communityName }}</span>
- </span>
- <span>
- <span class="complaint-content-left">地址:</span>
- <span class="complaint-content-right">{{ rowData.buildingName }}{{ rowData.unitName }}{{ rowData.roomNumber }}</span>
- </span>
- </p>
- <p class="complaint-content">
- <span>
- <span class="complaint-content-left" style="margin-left: 12px">投诉人:</span>
- <span class="complaint-content-right">{{ rowData.userName }}</span>
- </span>
- <span>
- <span class="complaint-content-left">手机号:</span>
- <span class="complaint-content-right">{{ rowData.phone }}</span>
- </span>
- </p>
- <p class="complaint-content">
- <span>
- <span class="complaint-content-left">投诉类型:</span>
- <span class="complaint-content-right">{{ rowData.typeDict }}</span>
- </span>
- <span>
- <span class="complaint-content-left">投诉时间:</span>
- <span class="complaint-content-right">{{ rowData.createDate }}</span>
- </span>
- </p>
- <div class="complaint-content">
- <span>
- <span class="complaint-content-left">投诉内容:</span>
- <span class="complaint-content-right" style="margin: 0">{{ rowData.content }}</span>
- </span>
- </div>
- <div class="complaint-images complaint-content">
- <span class="complaint-content-left">图片/视频:</span>
- <span v-if="mediaList.length > 0">
- <span v-for="(item, index) in mediaList" :key="index">
- <span v-if="typeVideo(item)">
- <video class="images videos" :src="item" @click="lookVideos(item)"></video>
- </span>
- <span v-else>
- <el-image class="images" :src="item" :preview-src-list="[item]"></el-image>
- </span>
- </span>
- </span>
- <span v-else> 暂无图片 </span>
- </div>
- </div>
- <div class="complaint-title">
- <div class="complaint-title-left"></div>
- <span class="complaint-title-right">处理记录</span>
- </div>
- <div class="record">
- <div class="recored-detali" v-if="rowData">
- <div v-for="(item, index) of recordData" :key="index">
- <div class="recored-detali-row last-row">
- <div>
- <img class="circle" src="@assets/img/point_yiwancheng@2x.png" alt="" />
- <span>{{ item.replyTime }}</span>
- </div>
- </div>
- <div class="recored-detali-rows">
- <div class="record-left" v-show="recordData.length > 1 && index != recordData.length - 1"></div>
- <span class="font-size-small"
- >{{ item.replyUserName }}: {{ item.replyContent ? item.replyContent : '--' }}</span
- >
- </div>
- </div>
- <div :class="{ 'last-row-right': true, statusColor: rowData.handleStatus == '1' }">
- {{ rowData.handleStatus | filterComplaintStatus }}
- </div>
- </div>
- </div>
- <template v-if="rowData.handleStatus == 1 || rowData.handleStatus == 3">
- <el-form :model="replayForm" :rules="rules" ref="replayForm" label-width="80px" class="demo-ruleForm">
- <el-form-item label="处理状态" prop="handleStatus" class="replay">
- <el-select
- v-model="replayForm.handleStatus"
- clearable
- :disabled="rowData.handleStatus == 2 || rowData.handleStatus == 4 || rowData.handleStatus == 5"
- >
- <el-option
- v-for="(item, index) in complaintStatus"
- :key="index"
- :label="item.label"
- :value="item.status"
- ></el-option>
- </el-select>
- </el-form-item>
- <el-form-item label="物业回复" prop="replay" class="replay" v-if="rowData.handleStatus == 1 || rowData.handleStatus == 3">
- <el-input
- v-model="replayForm.replay"
- type="textarea"
- placeholder="请输入回复内容"
- maxlength="100"
- rows="3"
- show-word-limit
- ></el-input>
- </el-form-item>
- </el-form>
- </template>
- <!--用户 评价 -->
- <div v-if="rowData.handleStatus == 5" class="grate">
- <div class="complaint-title">
- <div class="complaint-title-left"></div>
- <span class="complaint-title-right grate-rate-title">用户评价</span>
- </div>
- <div class="grate-rate">
- <i
- class="el-icon-star-on"
- style="color: #ffca3b; font-size: 26px; margin-right: 10px"
- v-for="(item, index) in rowData.evaluation"
- :key="index"
- ></i>
- <div class="grate-text">
- {{ rowData.evaluationContent }}
- </div>
- </div>
- </div>
- </div>
- </template>
- <script>
- export default {
- props: ['params'],
- data() {
- let _this = this;
- return {
- // 处理记录
- recordData: [],
- // 视频获得焦点
- videoControls: false,
- mediaList: [],
- // 物业回复
- replayForm: {
- replay: '',
- handleStatus: ''
- },
- complaintStatus: [
- {
- status: 3,
- label: '处理中'
- },
- {
- status: 4,
- label: '已处理'
- }
- ],
- rules: {
- handleStatus: [{ required: true, message: '请选择处理状态', trigger: 'change' }],
- replay: [{ required: true, message: '请输入内容', trigger: 'blur' }]
- },
- // 行数据
- rowData: ''
- };
- },
- created() {
- this.clickEdit(this.params.row);
- },
- mounted() {},
- methods: {
- typeVideo(str) {
- let type = str.slice(str.lastIndexOf('.') + 1, str.length);
- let videoType = ['mp4'];
- return videoType.includes(type);
- },
- lookVideos(src) {
- new Promise((resolve) => {
- this.$store.dispatch('addPopup', {
- url: '/lookVideo.vue',
- width: '600px',
- height: '500px',
- props: {
- src: src,
- callback: resolve
- },
- showConfirmButton: true,
- showCancelButton: true,
- hideStar: true,
- title: '查看视频'
- });
- }).then(() => {
- this.mixins_search();
- });
- },
- /** 点击播放视频*/
- clickVideo() {
- this.videoControls = !this.videoControls;
- if (this.videoControls) {
- try {
- if (document.pictureInPictureElement) {
- document.exitPictureInPicture();
- } else {
- video.requestPictureInPicture();
- }
- } catch (err) {
- // Video failed to enter/leave Picture-in-Picture mode.
- console.log('浏览器不支持播放');
- }
- }
- },
- submit() {
- this.$refs['replayForm'].validate((valid) => {
- if (valid) {
- let query = {
- buildingId: this.rowData.buildingId,
- communityId: this.rowData.communityId,
- content: '',
- handleStatus: this.replayForm.handleStatus,
- houseId: this.rowData.houseId,
- id: this.rowData.id
- };
- this.$http.post('/sc-community-web/feedback/update', query).then((res) => {});
- let querys = {
- fid: this.rowData.id,
- replyContent: this.replayForm.replay
- };
- this.$http.post('/sc-community-web/feedback/speed/add', querys).then(({ status, msg }) => {
- if (status == 0) {
- this.$message.success(msg);
- this.params.callback();
- this.$emit('close');
- } else {
- this.$message.error(msg);
- }
- });
- }
- });
- },
- reset() {
- this.$refs['replayForm'].resetFields();
- },
- /** 查看处理详情*/
- clickEdit(row) {
- this.mediaList = [];
- // 获取处理内容
- this.$http.post(`/sc-community-web/feedback/find/${row.id}`).then((res) => {
- if (res.status === 0) {
- this.rowData = res.data;
- if (res.data.imageUrl.length > 0) {
- this.mediaList = res.data.imageUrl.split(',');
- }
- } else {
- this.$message.error(msg);
- }
- });
- let query = {
- fid: row.id
- };
- // 获取处理记录
- this.$http.get('/sc-community-web/feedback/speed/list', query).then((res) => {
- this.recordData = res.data;
- });
- }
- }
- };
- </script>
- <style lang="scss" scoped>
- @import '../style.scss';
- /deep/ .el-dialog {
- margin-top: 5vh !important;
- }
- </style>
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